Email update from Segment
I think it's more a Segment-side functionality, but the customer care suggested me to post it here as a reminder:
in Segment it's suggested to use a database's UUID as primary identifier, since the UUID never changes
so, I expected that changing the Contact's email via Segment would have resulted in an Autopilot update of the same record: instead, Autopilot adds a brand new record
when the Segment API receives an
Identify(UUID, Email = differentFromSegmentStoredEmail)
call, it should call Autopilot API
/contact {Email: segmentStoredEmail, _NewEmail: differentFromSegmentStoredEmail}
before syncing others data, without having the end user bother about it
We’ve now implemented the ability to change email via Segment. Learn more here: https://autopilothq.zendesk.com/hc/en-us/articles/206714873-Segment-FAQ