Support Segment Group Calls
Group calls in Segment help update a group of contacts all associated to the same group or company. It would be great to leverage this Segment feature in Autopilot.
In Segment Field Mappings you would need to specify that a field was coming from a group call, associate the group to a field like Company, and update all contacts under that company.
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Amin Mirzaee commented
+100 on this.
We just went in and implemented sending account-level data through segment with the intention of using it to trigger autopilot emails to account owners, but when i went to search for the group fields i couldn't find them. Needless to say I was quite disappointed :(
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Anonymous commented
Any update on that? That's super important in b2b
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Anonymous commented
+1 on this. We sometimes have thousands of users with shared traits and not being able to store info on a group level is horrendous.
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Casey Schorr commented
We're dying without this! In any B2B scenario, there's a lot of company-level data essential to proper contact-level journeys. Without this our targeting and messaging is severely compromised as we can't know anything about what is happening at the company level.
As an example:
Onboarding (yes/no) is a company-level trait. This is stored in the segment Group level, and we'd have to hack this and manually replicate down to each contact. We need to know if the company is onboarding or not to manage contacts in a journey (eject them when onboarding is complete).
Other problematic traits include "is this the first user on the account" (a count of how many users are on the account) so we can trigger a journey depending on if they are one of the first users, or a later user.
The list goes on and on. This is essential for B2B companies.