Zendesk Integration
We'd like to be able to evaluate Zendesk data to make a decision within a Journey. IE # of recently created tickets, Zendesk custom fields, etc.
We have our Zendesk broken down into categories, we'd need to be able to filter based on these categories. IE a support ticket is very different from a strategic ticket with the customer success manager.
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Jo commented
This would be great for us. We'd like to be able to trigger autopilot journeys based on Zendesk fields, tags and tickets.
It would be extremely useful for Autopilot data to feed back into Zendesk so our support agents can see which emails have/have not been opened.
At the moment we're planning on moving most of our contacts to MailChimp as this does integrate with Zendesk -
Anonymous commented
I would love the Zendesk integration to do the following: 1. at the completion of a journey it creates a ticket for customer support agent. 2. send the Autopilot events into the Zendesk profile, so an agent can see the marketing related material when providing support. This could also be achieved via a sidebar app. The syncing of Zendesk customer data and Autopilot customer data.
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Matt Woodward commented
+1 for this : More broadly even just being able to prevent a popup headache for the customer - given that you can use headsup for lead gen and the zendesk support widget for support queries - it may be good to be able to consolidate these and send any contacts raised via the support widget in Zendesk over to AP to start a new journey based on that contact's context.