Replace Personalization Variables in CC / BCC emails.
CC/BCC emails do not currently replace Personalization Variables that are included in links. This idea is to supportreplacing Personalization Variables that are included in Links for the emails that get sent to CC and/or BCC recipients.
The idea I'm supporting is sending the same personalised link as the contact to the cc/bcc emails because cc/bcc emails are being used for referencing and not as separate contact themselves.
This should be done ASAP!
We use CC and BCC for internal teams to be able to see what links (content) a customer has been sent. This allows internal team (customer service) the ability to resend the email from the cc'd address . eg firstname.lastname@example.org but we can't do this because of this lack of functionality
Which means a new second journey is required that is triggered by a "resend" option outside of AP. This is a lot of work for missing a small feature like this