Ability to see pending queue of activities to happen in future
Need the ability to see pending queue of emails, etc and when they will happen in the future because when someone enters a delay that fires within a time window, there's no insight into when that action would deliver... and if your server goes down again... and something won't go out as expected because your server was down in the firing window... at least we can see when the emails or other actions are expected to fire so we can make adjustments. Otherwise, it's yet another black box.
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