Autopilot Feedback Forum

  1. Pause a journey vs stopping a journey.

    COVID-19 has me with the need to pause an active journey, but I only can only stop a journey, which I dont want to do bc I dont want my contacts to start the journey from the beginning.

    23 votes
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  2. Allow us to create our own unsubscribe page, or at least in the short term improve your current default page.

    Allow us to provide a url where users are sent to after clicking on Autopilot's unsubscribe link.

    6 votes
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  3. Report

    Full Email Report, of all records on a list with what action they took. Bounced, Open, Click Through, Unsubscribe etc
    Current reports only allow downloading a list with one type of action at a time

    92 votes
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  4. provide a way to see what journeys a contact is (or isn't) currently in

    I'd like to be able to see at the contact level what journeys contacts are actively in.

    5 votes
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  5. Add a "has not opened" choice for actions taken post email

    Once an email is sent, the option exist to take an action based on, "has opened" "has clicked" "bounced" etc,. I would like have a selection for "has not opened".

    2 votes
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  6. delays respect weekdays

    Is there a way to have the "delays" only consider week days. For instance, we sell B2B and sending a follow up in 4 days, is very different than sending the initial email on a Friday and the follow up on a Monday. Most of the people we send to only check emails during work hours.

    3 votes
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  7. Activity from Autopilot that is pushed into Salesforce as a Task instead of an Event

    We would like the capability to have any activity from Autopilot is pushed into Salesoforce as a Task instead of an Event. For example, we sent a large batch of emails yesterday and they created events in SFDC, rather than tasks.

    4 votes
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  8. 4 votes
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  9. have the ability to layer text over an image

    It would be great to be able to stack a text block over an image. I don't want to have to go to Photoshop just to change the text in my image!

    1 vote
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  10. Create an option in journeys to select for "on unopen" so that we can resend an email that has not been opened.

    Create an option in journeys to select for "on unopen" so that we can resend an email that has not been opened.

    1 vote
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  11. Download reports in CSV or XLSX files

    Please allow report exporting in CSV or XLSX, it's actually quite unbelievable that this feature is not available, considering how advanced is Autopilot as a marketing platform.It's a very basic feature... Please add this!

    46 votes
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  12. Add the ability to change the color of different sections (especially body/text sections)

    I want the ability to change the color of different sections (especially body/text sections).Only being able to change the color of the "background" or the ENTIRE "content area" is EXTREMELY limiting creatively (it's impossible to make different areas pop!). This is the one major problem I'm having with your service, which I otherwise love.

    3 votes
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  13. all journeys

    Better overview of journeys

    It is confusing that i cannot organise my journeys better. I should be able to administrate these instead of all journeys showing in a long line.

    1 vote
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  14. Known vs Anonymous

    Apart from clicking on each individual user, there is no way on knowing who is and is not a known entity. No reporting either. It is crucial to know who are your know and un-known users.

    1 vote
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  15. Analytics of the database

    I'd like to show analytics of the database as a whole, some something that shows how many new people have opted into marketing in the last 7 days/month would be a great addition

    4 votes
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  16. Allow uppercase letters in email fields

    Some email addresses are case sensitive. Rare, but it happens.
    I want to be able to respect the uppercase letters that my contacts fill.

    3 votes
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  17. Ability to switch the user your Slack account is connected to without having to reset up everything

    AKA if an employee who's slack was connected to Autopilot leaves the company, you can switch accounts.

    1 vote
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  18. Indicate what lists are being deleted especially when it comes to large amount of contacts

    Please can we indicate what is being deleted when it gets deleted. Especially large amount of lists because the system does it in sections and when it gets done over a period of time, it makes users nervous as to what is actually being deleted.

    1 vote
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  19. Auto-refresh Salesforce Fields after reconnecting to Salesforce

    I reconnected my Salesforce because of a previous issue and then had problems with my journeys because somehow I wasn't able to configure the Salesforce shapes anymore. It seemed as if the connection to Salesforce was broken. In the end I figured out it was just that Autopilot had forgotten the available Salesforce fields. The solution was pressing the "Refresh Salesforce Fields" button in the filed mapping. Took me long time to figure this out. Maybe it would be handy if Autopilot would always auto-refresh the Salesforce fields after every reconnection.

    1 vote
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  20. Activity Stream Error Notifications

    When testing, I noticed that some of the Activity Streams that are sent from Autopilot do not reach the destination endpoint or there is an error. I have no way of knowing that the stream failed.

    It would be great to have a notification whenever an Activity Stream receives a 400-Bad Request error so that I can take action

    1 vote
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