Allow "contains" in an incoming SMS trigger
Somewhat related to my previous feedback about SMS functionality here:
https://autopilothq.uservoice.com/forums/284270-autopilot-feedback-forum/suggestions/32619848-set-a-default-sms-handler-if-contacts-try-to-reply
Currently, an incoming SMS can only trigger a journey if the SMS matches EXACTLY what has been defined in the configuration of this trigger.
I would like to be able to trigger a Journey if an incoming SMS "contains" a keyword.
Use case: Ability to auto-reply with my customer support email address if the incoming text contains a question mark.
3
votes
Chris Crompton
shared this idea