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Matt Woodward

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  1. Zendesk Integration

    15 votes
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    3 comments  ·  Autopilot Feedback Forum  ·  Admin →
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    Matt Woodward commented  · 

    +1 for this : More broadly even just being able to prevent a popup headache for the customer - given that you can use headsup for lead gen and the zendesk support widget for support queries - it may be good to be able to consolidate these and send any contacts raised via the support widget in Zendesk over to AP to start a new journey based on that contact's context.

  2. allow merging of two contacts

    90 votes
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    8 comments  ·  Autopilot Feedback Forum  ·  Admin →
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    Matt Woodward commented  · 

    +1 - Think a primary and alternative email address(es) needs to happen, otherwise we're duplicating contacts (which pricing is based on) unnecessarily.

  3. Segment Activity Feed

    4 votes
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    0 comments  ·  Autopilot Feedback Forum  ·  Admin →
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    Matt Woodward shared this idea  · 

  4. Custom Field Comparison Condition

    20 votes
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    1 comment  ·  Autopilot Feedback Forum  ·  Admin →
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    Matt Woodward commented  · 

    Yep totally hit this issue today, and would have been awesome to help with a smart segment! (+3 votes)

    Matt Woodward supported this idea  · 

  5. Add Text Label Blocks

    15 votes
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    1 comment  ·  Autopilot Feedback Forum  ·  Admin →
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    Matt Woodward supported this idea  · 
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    Matt Woodward commented  · 

    Agreed, I'd also like to see something like being able to maybe add coloured backgrounds to areas of the journey to help you organise "themes" for the context of the journey. Think colours blocks that you can use to purely visually in conjunction with labels to organise & clarify what the journey is doing.

  6. Duplicate Shape Feature

    36 votes
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    8 comments  ·  Autopilot Feedback Forum  ·  Admin →
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    Matt Woodward commented  · 

    Spot on, this is a must for improving efficiency for your users :)

    Matt Woodward supported this idea  · 

  7. Allow bulk / batch editing of contacts, especially in custom fields

    18 votes
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    3 comments  ·  Autopilot Feedback Forum  ·  Admin →
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    Matt Woodward commented  · 

    We had the same question. Ways we were advised of achieving this is to either:

    1) Create a bespoke journey - add the contacts to that journey (via list / segment) then use the update field action to update the contacts.

    or...

    2) Export the contacts to excel - update them in excel then re-import. The contacts will no be duplicated, but rather matched via email addresses then merged.

    Hope that helps somebody in the same boat! :)

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