Autopilot Feedback Forum
1064 results found
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Add the possibility of an "OR" when using multiple field checks
the only logic available is AND (per docs) - would be great to have OR logic as well.
2 votes -
Add "Not Member of Any List" criteria to Smart Segments
There currently isn't an easy way to filter for customers who haven't been assigned to any list. It can be done by multiple stacking exclusion criteria, but that can be cumbersome and error prone.
2 votes -
Lookup and filter on Salesforce account object (parent object)
It would be really helpful if you could lookup across Salesforce objects, at least from contact --> account as this is extremely common to so many B2B marketing workflows. Much of the data lives on the account object, but you're always working with contacts in AP, so you need to be able to query both very easily. Not just with Salesforce selective sync, but also for creating smart lists, triggers, actions, etc.
Currently you have to add a custom formula field onto the contact object in Salesforce to pull down any account level data you need onto the contact. This…
3 votes -
'Check slack response' Condition
So that when a slack message is sent to a sales person, for example, they can either reply yes or no and that will then check the condition of the response, and impact their journey. I.e. at a sales point, send a slack message asking a sales person if the personal experience was positive or negative for a sales, if no, then can point them back up the funnel, if yes, remove from journey.
3 votes -
Localization of Email Subscription Cancellation Page
We are currently using autopilot for Japanese market. Is it possible to customize the unsubscribe landing page or localize the text on the landing page into Japanese?
Some of our customers did not realize that they were unsubscribed after clicking the unsubscribe button because the text is not in Japanese.
3 votes -
Offer A/B testing to Base plan subscribers (at additional cost if need be)
My company would really benefit from A/B testing (as everyone) and we'd happily pay extra or upgrade to a higher Base plan to enable A/B testing. We can't justify a Business subscription, as we don't have the budget/business requirements/in house developers to make use of any other additional features. But there's a big hole in our campaigns at the moment given we can't properly test.
17 votes -
Making the dashboard more functional to show user journeys
Is there a way to make the dashboard more functional to show people’s patterns/journeys? Right now the dashboard isn't very helpful as it shows mostly anonymous users. I'd like to see top user journeys and then click on them to see which customers are following website journey path.
10 votes -
Allow users to choose if proactive heads up starts out truncated or not.
We'd like to be able to show people the entire offer/message, and not require them to mouse over in order to see the offer.
4 votes -
Allow rotation of heads-up staff
Allow the heads-up staff to rotate between different staff members
1 vote -
Auto Download of New contact for X days
Create an automatic download report of all new contacts over X days with relevant field information that can be distributed to sales team for visibility or follow up
1 vote -
trigger/conditions according to "cookie + value"
It will be very helpful if you can add the option to use trigger/conditions according to "cookie + value" in the journeys.
1 vote -
Add a checkmark as confirmation
As is, an "X" needs to be pressed. A checkmark is needed because "X" usually represents close without saving. Minor UX change.
1 vote -
A better organized contacts section
In my company we have multiple lists of different companies in AP, and sometimes I find difficult to know who belongs to which list and it seems to be very disorganized. It'll be better if we can manage the list in a more "cleaner" way. Or if you can add a "badge or icon" for the contacts who belongs to a determinated list.
1 vote -
1 vote
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Allow users a mechanism to more obviously hold or blank out a previously published/scheduled Journey
Recently I created a Journey, which was scheduled to kick off emails at a point in the future. I then blanked out the journey, however, I was unable to publish that journey. Even if I signed out, then entered back into the app/journey, it appeared as if it was blanked out. However, when the date came around, the previously published/scheduled journey and emails kicked off, which was unwanted. The only way for me to stop this would have been to publish a new version of the journey, or delete it, and this was not obvious to me, as a user.…
1 vote -
Make the fields on segmentation pick lists and not open text fields
Whenever I want to do customer segmentation I have to know the exact field I am looking for. With dozens of options this should be a pick list so I can choose from all the options I have.
3 votes -
Spanish tutorials or Material
For spanish speaking customers it would be great if you had a basic tutorial in spanish. There is nothing on the internet on Autopilot in spanish
4 votes -
Show headsup icon instead of popup
Instead of popping up, the headsup message should be an icon that can be opened.
3 votes -
Ability to add CTA buttons in *all* of the email templates.
It seems very unintuitive that I have a CTA button in the "Welcome" email template but not the "Re-Engagement" Template.
3 votes -
Possibility of multiple proactive headsup messages to appear in random order when people land on a particular page (like A/B but more).
The idea is to be able to have more than one headsup per page, but since you don't want them to appear at the same time, it would be possible to have them appear randomly. This could possibly be a form of A/B testing proactive headsup, but also of just having variety (and ultimately finding ones with best response rate).
2 votes
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