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← Customer Feedback for Autopilot

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  1. Add a 'Delete Contact' Action

    58 votes
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    3 comments  ·  Autopilot Feedback Forum  ·  Admin →
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    Anonymous shared this idea  · 

  2. Managing bounced and unsubscribed contacts

    53 votes
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    4 comments  ·  Autopilot Feedback Forum  ·  Admin →
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    Anonymous commented  · 

    Agreed. See also: https://autopilothq.uservoice.com/forums/284270-autopilot-feedback-forum/suggestions/13860780-add-an-option-to-autodelete-unsubscribers

  3. Add an option to autodelete unsubscribers

    32 votes
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    3 comments  ·  Autopilot Feedback Forum  ·  Admin →
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    Anonymous supported this idea  · 
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    Anonymous commented  · 

    +1 We need a 'Delete Contact' action too. I understand that's a permanent action that can't be undone, and hence can understand why you probably chose to leave it off the public action list... But in our case we do really need it!

    Here's our use case:
    We have an app that is growing very fast in popularity
    ALL users who install the app are added as AutoPilot contacts and enter journeys.
    However a substantial portion of users (60%) uninstall the app. Sure, yes we want to chase them a little - maybe one or two follow ups - but in most cases they simply decided the app was not suitable for them and uninstalled it for a good reason - we really don't want to continue bugging them, and the numbers are accumulating so quickly we simply can't afford to keep them hanging around in AutoPilot! Too expensive! Hence, I want to create an 'abandoned user' journey which follows them up a few times, then if still not actively connected to our service, delete the contact. Unfortunately there is no 'delete contact' action!

    The only work around I can see is to add those users we intend to delete to an 'abandoned users' list and manually delete them say, once a week.

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