Autopilot Feedback Forum
1064 results found
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Optimize send time for maximum engagement
Currently you have to test best send times using A/B testing and the delay shape. It would be great if autopilot can automatically calculate (based on users past behavior), when it is the best time to send an email to maximize opening and engagement rate.
8 votes -
Email Tracking for Email sent from Personal Email Domain
[Copying this idea from another user's post but their title was not clear]
I would like to send an email to someone from Outlook or Gmail, in a way that AutoPilot tracks whether they have opened my email or not?
To make this happen, I would send the email to a special autopilot email address such as:
Trackme-xxxxxxxxxxxxxxxxxxxxxx@autopilothq.com
I would then imagine that the first line of the email (to be stripped when Autopilot resends it) would have a format like this:
John Recipient johnrecipient@gmail.com Mary Sender marysender@gmail.com
Autopilot would strip the above line and add tracking pixels before resending…
11 votes -
Segment Activity Feed
Currently contacts have an activity feed showing all activities related to that contact that have occurred over time. I feel it would be a useful feature to have an activity feed for Smart Segments so you can see when & who has been added / removed to / from a smart segment from the perspective of a smart segment directly.
Only other way of seeing this is to check each contact individually. This would prove a useful view for debugging journeys based on smart segment membership too :)
4 votes -
"load more" or "auto load more on scroll" instead of pagination in list views
On listing pages, like contacts, there is pagination... instead of pagination, is it possible to use "load more" or "auto load more on scroll"... pagination takes time to load lists and its frustrating to go back and forth constantly
1 vote -
Ability to limit a Trigger to contacts already on the Journey.
As a best practice we add contacts to a 'recieving' static list as the first action in a journey, then when it comes time to eject them, we have a smart segment that refines by the 'recieving' list + ejection criteria (sometimes for unsubscribe, sometimes for conversion, sometimes for disqualification, or external factors).
We also have to exclude this receiving list along with a master 'Ledger' list so that people who have entered in the past don't re-enter if we change Entry criteria.
All this said, We have a significant amount of setup, mostly so that we can ensure no…
4 votes -
Attach URL to proactive popup messages
Attach URL to proactive popups so that it's clear which page the user is messaging from. Eg. replying to a proactive popup on product pages.
1 vote -
Separate “email.bounce” into two different actions, hard and soft bounce
We cannot differentiate soft and hard bounce using the streamed data through the custom endpoint. In the data (field “action”) we see only “email.bounced”.
7 votes -
Import Exception report
When doing manual importing it would be helpful if AP produced an exception report to show the number of records imported and if any didn't import to give a reason as to why, eg Duplicate records etc
3 votes -
11 votes
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Integration with new Salesforce object, "Individual"
Salesforce's Spring 2018 release introduced a new object called, Individual:
https://releasenotes.docs.salesforce.com/en-us/spring18/release-notes/rn_api_objects_new.htm
Update the sync functionality to include that new standard object so that Autopilot.
1 vote -
Add a "BCC to Salesforce" email address globally, not just per campaign
Add an option to BCC the salesforce email address on ALL emails, not just on each individual email.
1 vote -
Enforce Sign In via Google
With the introduction of Sign In via Google, it would be good to allow this to be enforced across the account or for particular users
6 votes -
Give every page in Autopilot a URL that can be bookmarked or shared.
It would save me a great deal of time if I could bookmark parts of Autopilot to make it easy to start back up where I left off, easily reach parts of the app I use a lot and share links with colleagues that take them directly to a journey or contact, for example.
3 votes -
View list of auto-deleted contacts
Gain access to a list of contacts who has been automatically deleted from Autopilot due to Salesforce sync.
3 votes -
Ability to set multiple goals for a single journey
If the journey has multiple calls to action, it would be great to set multiple goals to track each call to action separately.
9 votes -
Add custom variables that can be filled with the trigger API
Allow to create a email template and fill the variables using the api trigger instead of filling the value on each contact.
8 votes -
Return to contact list with contacts in same order as previously seen
I want to remove all contacts from a certain company
The process I am following is:
Search company name > Click first name on list > Manually Unsubscribe
Return to list > Click second name on list > Manually Unsubscribe
However, every time I return to the list, it is shown in a different order so it makes it extremely difficult and I end up returning to the same name numerous times.
2 votes -
Apply the new reply-to email address to all the Journeys
I got a question about changing the reply-to email address, I know how to change for each email, but how to change for all the emails/journeys? If I manually do this, it will cost me a lot of time to finish it.
3 votes -
SMS with delay no response
It would be best to have a delayed no reply or no response to SMS so that it can be actioned separately. We encountered a problem where we cannot finish a Journey because there is no reply from the SMS sent. If we wait for reply say 2 days and can take them to an alternate path it would be best.
1 vote -
Enable Twilio MMS as a Action
In addition to SMS as an action in a journey, make MMS image texts available.
20 votes
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